“Pay after delivery”: frequently asked questions

 

Who is Klarna?

Klarna is a Swedish payment service provider that takes responsibility for user payments. Klarna is the simplified payments provider for over

200. 000 online shops. To date, more than 85 million customers worldwide have trusted Klarna with their payments.

 

How does “Pay after delivery” work?

Within two days after confirming your order, you will receive an email with payment instructions from Klarna. You then have 30 days to try the product and pay if satisfied, by completing online payment, conveniently, at no extra cost, and paying by credit or debit card on Klarna. app or by accessing www. klarna. com/uk.

Who is entitled to the option "Pay after delivery?"

To use "Pay after delivery" you must be at least 18 years old. Although the “Pay after delivery” option is widely advertised, it is subject to your financial circumstances. By choosing of use of the option “Pay after in 30 days”, our our analysis not will affect the evaluation of credit of the user.

 

How can I increase the chances of being accepted for the “Pay after delivery” option?

Klarna is unique and offers a “Pay after delivery” option based on a number of factors such as order value, order history and item availability. If you are over the age of 18, you can improve your chances of getting “Pay Later in 30 Days” by making sure you provide your full name and accurate address, and use your billing address for shipping registered. All orders are reviewed individually. Just because you have used the "Pay after delivery" option previously does not mean that you will be offered to use it for every order; and, if the option has been previously denied, it does not mean that it will be for all future orders.

 

Will a credit search be carried out against the user?

Klarna can make so-called undocumented inquiries (or soft credit searches) which have no effect on your credit score and are only visible to you and Klarna, but are not visible to other lenders. Neither Klarna nor Bijondo do any credit searches on you which could affect your credit score.

 

Why is the “Pay after delivery” option not accessible to everyone?

Although the "Pay after delivery" option is widely advertised, it is not always available to everyone. The "Pay after delivery" option is automatically generated by algorithms that depend on a number of factors including order total, online store, previous order history and item availability. Alternatively, you can complete your order by paying by debit or credit card at checkout.

 

What payment options are available with Klarna?

You can pay by debit or credit card immediately at checkout or take advantage of the "Pay after delivery" option where you can pay for items purchased by debit or credit card in seconds moment. You can always track your pending payments in the Klarna app.

 

What happens if you cancel or return your order?

As soon as Bijondo accepts the cancellation/return, Klarna will cancel the statement or refund the payment. The return will be immediately visible in the Klarna app.

 

What happens if the order is not paid?

Payment is due 30 days after the date the item was shipped. To help you pay on time, we'll notify you two days before your payment is due: you'll get a push notification from the Klarna app or a reminder to pay via email, and if you're late, we'll also send you an SMS or a letter. If you fail to pay on time using the 'Pay on Delivery' option, your credit score will not be impacted.

 

The user was asked to go to the Klarna website. Is this correct?

If you have chosen to pay using the "Pay after delivery" option, Klarna will send you an email with further details on how to make the payment. This email message will contain a link to the Klarna website where you can settle the payment with your debit or credit card. You will always be able to see the payment instructions in the Klarna app.

 

What must the user provide when making a purchase?

If you want to pay with Klarna you will need to provide your name, address and email address. For some orders, you may also need to provide your telephone number mobile or on date of birth. All the information will be sent to the address email of the user, including i memo of payments and i links to statements account online. It is very important that you provide us with the correct data, as otherwise the payment information may not arrive.

 

Are the user's payment details safe?

Your payment details are processed securely by Klarna. No card data is transferred or held by Bijondo . All transactions take place over connections secured by the latest industry security protocols.

 

Is it possible to pay before the due date?

You can pay for your order at any time after receiving the email from Klarna with your payment details. Just follow the instructions in this email or in the Klarna app explaining how to pay.

 

Was the payment successful?

When paying by card, Bijondo will confirm the order immediately. If you use the "Pay after delivery" option instead, Klarna will send a payment confirmation to the email address you entered to place your order. If you have made a payment but have not received payment confirmation, you can always check your order and payment status by logging into the Klarna app or at www. klarna. com/uk

 

What happens to the user's account statement after returning the goods?

Once Bijondo has received your return (partial or full) and you have received acknowledgment of receipt, Klarna will send you an updated statement in the case of a partial return. In case of total return, the account statement will be closed. You can always track the status of your order in the Klarna app.

 

The user has received the account statement but has not yet received the goods.

You have 30 days to pay, so you don't need to pay right away. If the due date is imminent and the goods have not arrived, the user should contact Bijondo to verify the delivery. It is also possible to contact the Service customers Klarna so that we can postpone the date of due of payment or place order in suspended in the Klarna app awaiting delivery.

 

The user has canceled his order. How long will it take before I receive the refund?

As soon as the shop has registered the cancellation or return, the refund will be processed within 5 working days.

 

The user has requested a refund, how will it be done?

If the payment for the order was made with a card, the refund will be made to the same card. If the statement has not yet been paid, then the refund will reduce the statement total or cancel it completely.

 

The user has not received any emails relating to his account statement or payment details.

If you do not have your statement number, you can log in to the Klarna app or the website www. klarna. com/uk, where you will be able to find all your orders and make payments.

 

How can I contact Klarna for further payment queries?

See the Klarna app or the Klarna Customer Service page for a complete list of frequently asked questions, contact numbers and live chat.